What to expect from a Cleaner?
When hiring a cleaner, there are several things you can reasonably expect in terms of the service, professionalism, and outcome. Here’s a breakdown of what you should expect from a cleaner, whether you’re hiring a professional cleaning company or an independent cleaner:
1. Clear Communication
- Pre-service Discussion: The cleaner should ask about your specific cleaning needs. This might include the areas you want cleaned, any specific products or methods you’d like used, and the frequency of cleaning.
- Arrival and Departure Times: They should give you a clear idea of when they will arrive and how long the cleaning will take. If there are any delays, they should communicate them promptly.
2. Professionalism
- Punctuality: Expect the cleaner to show up at the agreed-upon time. If they’re running late, they should notify you.
- Appropriate Attire: Professional cleaners often wear uniforms or dress in a way that’s clearly business-related and suitable for the job.
- Respect for Privacy and Property: Cleaners should respect your home and belongings. Personal items should not be moved without permission, and sensitive areas should be treated with care.
3. Comprehensive Cleaning
- Thoroughness: Expect a deep cleaning of the areas you specified, including tasks like dusting, vacuuming, mopping, cleaning bathrooms, kitchens, and wiping down surfaces.
- Attention to Detail: Professionals should clean areas like baseboards, window sills, and behind furniture—places that can be overlooked in a general cleaning.
- Cleaning Supplies: Some cleaners provide their own cleaning supplies, while others may ask if you prefer to use your products (or provide products for specific needs, like green or hypoallergenic cleaners). Make sure to clarify beforehand.
4. Flexibility
- Customizable Services: Many cleaners offer a range of services beyond general cleaning, such as deep cleaning, move-in/move-out cleaning, or organizing.
- Adaptability: If something isn’t cleaned to your satisfaction, a good cleaner will either offer to correct it or adjust future services.
5. Trustworthiness
- Background Checks: Reliable cleaners should undergo background checks, especially if they are going to be in your home while you aren’t there.
- Insurance: Many professional cleaning companies carry liability insurance in case of accidents or damage during the cleaning process.
6. Efficiency and Speed
- Time Management: The cleaner should complete the job within the agreed-upon timeframe without rushing through or cutting corners.
- Quality Work: Speed should never compromise quality. A good cleaner strikes the right balance.
7. Satisfaction Guarantee
- Quality Assurance: Some cleaners or cleaning companies offer a satisfaction guarantee, where if you’re not happy with the cleaning, they will come back and fix it.
- Feedback: They should be open to receiving feedback and willing to make adjustments if needed.
8. Respect for the Environment
- Eco-Friendly Options: If you’re concerned about the environmental impact, you can request eco-friendly products or green cleaning services. Many cleaning companies offer this option.
9. Cost Transparency
- Clear Pricing: Expect to receive clear pricing up front, with no hidden fees or surprises. The cleaner should explain how much the service will cost, whether it’s based on an hourly rate or a fixed fee for a specific job.
- Payment Methods: Agree on payment terms, including when and how you will pay (credit card, cash, online transfer, etc.).
10. Post-Cleaning Follow-Up
- Feedback Request: Some companies or individual cleaners may follow up after the service to ensure you are satisfied with the work done.
- Future Scheduling: If you want recurring cleaning services, the cleaner or company will help you set up a regular schedule that works for you.
In general, you should expect your cleaner to make your space look tidier and more pleasant without causing you stress or worrying about your belongings. If you have specific needs or expectations, it’s always a good idea to communicate those upfront!
